Timu99 takes every aspect of your personal data protection seriously. This Privacy Policy explains transparently how we collect, use, store, and protect your information — in line with industry best practices and the Personal Data Protection Act 2010 of Malaysia.
Six core principles that underpin our approach to your privacy and data security
Every bit of data transmitted between your device and timu99's servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Timu99 never sells, rents, or distributes members' personal data to any third party for marketing or commercial purposes without your explicit consent.
We only collect data that is genuinely necessary to provide our services — nothing more. This data minimisation principle ensures your data footprint remains in check at all times.
You have the right to access, correct, delete, or transfer your personal data at any time. The timu99 support team will process your request within 7 business days.
In the event of any data security incident, timu99 is committed to notifying affected members within 72 hours and taking immediate remedial action.
All data handling practices at timu99 fully comply with the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian user are fully protected.
This Privacy Policy describes the personal data handling practices of timu99 ("Platform", "We"). It applies to all users of the timu99 platform in Malaysia. By using our platform, you agree to the practices set out in this Privacy Policy.
Timu99 understands that privacy is a fundamental right of every individual. As an online sports betting and casino platform operating in Malaysia, we are committed to protecting the personal information of all our members to the highest security standards in the industry.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data handling. We believe transparency is the foundation of trust — which is why we clearly explain every aspect of how your data is collected and used.
This policy applies to all data collected through the timu99.win website, the timu99 mobile app, any email or text communications between you and our platform, and all services and features provided by timu99. Please read this Privacy Policy carefully and contact us if you have any questions or concerns.
Timu99 practises a data minimisation principle — meaning we only collect information that is strictly necessary to provide a quality, secure, and legally compliant service. The following are the categories of data we collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, gender, MyKad number | KYC Identity Verification |
| Contact Information | Email address, phone number, residential address | Account communication & support |
| Financial Information | Bank name, account number, transaction history | Deposit & withdrawal processing |
| Verification Documents | MyKad copy, passport, driving licence | KYC & AML Compliance |
| Login Information | Username, password (encrypted) | Account Security |
When you use the timu99 platform, our systems automatically record certain technical information for security and service improvement purposes:
All member passwords are stored in hashed format using the bcrypt algorithm. The timu99 team itself cannot view your password in its original form — this is one of our most important layers of protection.
Timu99 uses your personal data solely for lawful and necessary purposes. We do not use your data for any other purpose without first obtaining your additional consent. The following are the purposes for which we use your data:
We only send marketing communications such as promotional offers, bonuses, and platform update information if you have given your consent to receive them during registration or subsequently through your account settings. You may withdraw this consent at any time via the communication preferences settings in your account.
Timu99 does not sell, rent, or distribute your personal data to third parties for their own marketing purposes. However, there are limited circumstances in which data sharing is necessary and legally permissible:
Timu99 works with selected third-party service providers to ensure smooth platform operations. These include payment processors such as online banking gateways and e-wallets, encryption and cybersecurity service providers, and cloud infrastructure providers that store your data. All providers are bound by strict data protection agreements and may only use your data for purposes directed by timu99.
Timu99 may disclose your personal data to competent authorities when required by Malaysian law, a valid court order, or an investigation by a relevant law enforcement agency. In such circumstances, we will notify you where the law permits us to do so.
Our Commitment: timu99 has never and will never sell members' personal data to advertisers, marketing companies, or any other commercial entity. Your privacy is not for sale.
Timu99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help us remember your preferences and provide a more personalised experience.
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect certain functions of the timu99 platform, including the ability to securely log in to your account.
Your data security is our number one priority. timu99 continuously invests in cutting-edge cybersecurity infrastructure to ensure your data is always protected against both internal and external threats.
Our security measures include 256-bit SSL encryption for all data transmissions, bcrypt-hashed password storage, two-factor authentication (2FA) for account login, round-the-clock security monitoring by the timu99 cybersecurity team, periodic penetration testing conducted by independent third parties, and an automated intrusion detection system that responds in real time.
Although timu99 takes all reasonable steps to protect your data, no digital system can guarantee absolute security. We therefore encourage you to take your own precautions — such as using a strong password, not sharing your login details, and reporting to us immediately if you suspect any suspicious activity on your account.
If you suspect your account has been compromised or there is any unauthorised activity, please contact the timu99 support team immediately via live chat within the platform. We will respond within 15 minutes.
Timu99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked to you personally.
As a timu99 member and Malaysian resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. timu99 fully respects these rights and makes it easy for you to exercise them:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You have the right to request deletion of your data, subject to mandatory legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain valid circumstances.
To exercise any of the rights above, please contact the timu99 data protection team via email or live chat. We are committed to processing every request within 7 business days of receipt.
The timu99 platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect any personal data from children or minors under the age of 18.
Should timu99 discover that personal data has been collected from an individual under the age of 18 without proper age verification, we will promptly take the following steps: immediately suspend the account in question, delete all related personal data within 48 hours, and return any remaining account balance through an appropriate method.
We also encourage parents and guardians to monitor their children's online activity and use appropriate parental control software. If you discover anyone under the age of 18 using the timu99 platform, please notify us immediately.
Timu99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform improvements. We encourage you to review this Privacy Policy periodically.
Any material changes to this Privacy Policy will be communicated to you via in-platform notification or email to your registered address at least 14 days before the changes take effect. Your continued use of the timu99 platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy.
This Privacy Policy was last updated on 1 January 2026 (Version 2.5) and supersedes all previous versions of the timu99 Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, the timu99 Data Protection Officer team is ready to assist you.
You can reach us via live chat within the timu99 platform, available 24 hours a day, 7 days a week, or by email at [email protected]. All privacy-related inquiries will be handled with the utmost seriousness and responded to within 2 business days.
For data protection complaints that cannot be resolved directly with timu99, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the authority responsible for overseeing PDPA 2010 compliance in the country.
Your data is protected, your privacy is respected, and your gaming experience is always secure. Over 500,000 members in Malaysia have trusted timu99 — now it's your turn.